The support lady at Lowrance today told me that the iWay 500c had been discontinued, probably in the first quarter of 2007.
Worse yet, she told me that they discontinued repair of the iWay 500c, probably in early/mid 2008. She said they "can't" repair them. I suspect she really meant that they chose not to even try to repair them.
As you can imagine, I am not pleased with this turn of events and will try to learn more. And try to get my unit working again, somehow.
In my opinion, it is NOT good customer relations to totally discontinue repair of an item less than one year after the warranty on the last unit they sold expires!
I intend to let Lowrance and anyone else who will listen know my feelings.
If you are thinking of buying a Lowrance product, please go to the top of this message and read it again.
Carefully.
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